Industry News

Hardware Stores Continuing Operations During the Quarantine

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With most of the entire Luzon area stuck in enhanced community quarantine set to be extended to May 15, that’s effectively two months’ worth business days gone from various retail industries. Both big-name brands and local businesses are disallowed from getting back to work, leaving only the services of groceries and small markets to remain in operation while the ECQ is still in effect.

The wide variety of items that hardware stores provide, ranging from cleaning agents to household tools, is an essential service that citizens stuck in the ECQ need for their health and safety. Thankfully enough, several hardware stores across the country have kept their doors open and have started opening their hotlines to allow customers to buy products through selected branches.

True Value

After closing business operations by March 24, True Value has recently resumed operations through a ‘Call/Text Order’ service. They’ve allowed access to their wide selection of products by delivery through courier service for pick-up orders from their outlets in Eastwood, Uptown Mall BGC, and Power Plant Mall.

Business hours: Mondays to Fridays, 9:00 AM – 3:00 PM, cut-off for orders by 3:00 PM.


Facebook page:,

Contact number: Check for their branch contact numbers here.

ACE Hardware

Ace’s ‘Call & Collect system allows them to reach their customers while still following social distancing protocols. Customers can call through the nearest branch’s hotline to arrange for a pick-up at the branch with their list of purchased products delivered to their doorstep through a courier service of their choice.

As of April 24, they’ve managed to open their ‘Call & Collect’ service to branches beyond NCR, reaching the farther parts of Luzon, Visayas, and Mindanao. Check with their Facebook page for their different branch’s contact information and their official website to browse their wide range of products online.

Business hours: Mondays to Fridays, 9:00 AM – 5:00 PM, cut-off for orders by 2:00 PM


Facebook page:

Contact number: Check for their branch contact numbers here.

The availability of buying from suppliers of hardware equipment and cleaning agents is crucial to citizens wary of the disease now more than ever. Thanks to an ingenious customer service plan, these brands are keeping their much-needed services open to the public in need.

Though numerous industries have been granted the option of opening again starting on May 1, several other companies are still lying in wait for an announcement on whether it’s safe and permissible to resume business operations amidst the quarantine in place.



WORDS: Gerald Manuel

(Feature Image) Freepik
ACE Hardware Official FB Page

True Value Official FB Page

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